Effective Date: 01 July 2024

Company Name: Elona Ltd

Address: 25 Victor Way, Woodley, BERKSHIRE, RG5 4UZ

Contact Information: enquires@elonaltd.co.uk

1. Introduction

Welcome to Elona Ltd. By using our services, you agree to comply with and be bound by the following terms and conditions. Please review these terms carefully. If you do not agree with these terms, you should not use our services.

2. Services Provided

Elona Ltd offers a range of cleaning services, including but not limited to residential cleaning, commercial cleaning, and specialized cleaning services. Detailed descriptions of our services can be found on our website or provided upon request.

3. Booking and Scheduling

– Booking: Clients can book our services via phone, email, or through our website.

– Scheduling: Elona Ltd will make every effort to accommodate your preferred schedule. However, service dates and times are subject to availability.

– Confirmation: A booking confirmation will be sent to the client once the appointment is scheduled.

4. Payment Terms

– Rates: Service rates are provided at the time of booking. Rates may vary based on the type and scope of services requested.

– Payment: Payment is due upon completion of the service unless otherwise agreed upon in writing. We accept cash and bank transfers.

– Late Payments: Late payments may incur additional charges. Elona Ltd reserves the right to suspend services until all outstanding payments are settled.

5. Cancellations and Rescheduling

– Cancellations: Clients must notify Elona Ltd of any cancellations at least 24 hours before the scheduled service. Cancellations made with less than 24 hours’ notice may incur a cancellation fee.

– Rescheduling: Clients may reschedule services with at least 24 hours’ notice without penalty.

6. Satisfaction Guarantee

Elona Ltd is committed to providing high-quality cleaning services. If you are not satisfied with our service, please contact us within 24 hours, and we will address your concerns promptly.

7. Liability

– Damage: Elona Ltd is not responsible for pre-existing damage to items or property. Clients should notify us of any fragile or valuable items prior to the service.

– Loss: Elona Ltd will not be held liable for any loss or theft of personal items. Clients are advised to secure their valuables.

8. Health and Safety

– Cleaning Products: Elona Ltd uses safe and effective cleaning products. Clients must inform us of any allergies or sensitivities to cleaning products prior to the service.

– Access: Clients must provide safe access to the premises. Elona Ltd reserves the right to refuse service if the environment is deemed unsafe.

9. Termination

Elona Ltd reserves the right to terminate or suspend services at our discretion. Reasons for termination may include, but are not limited to, non-payment, unsafe conditions, or abusive behaviour towards our staff.

10. Privacy Policy

Elona Ltd respects your privacy. We collect and use your personal information only as necessary to provide our services. Your information will not be shared with third parties without your consent, except as required by law.

11. Changes to Terms

Elona Ltd reserves the right to update or modify these terms and conditions at any time. Clients will be notified of any significant changes. Continued use of our services constitutes acceptance of the revised terms.

12. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or related to these terms will be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact Us

For any questions or concerns regarding these terms and conditions, please contact us at:

Elona Ltd

25 Victor Way, Woodley, BERKSHIRE, RG5 4UZ

+447403515484

enquires@elonaltd.co.uk